topic Re: How can I cancel my plan in Get Support

How can I cancel my plan

robin2023 — Fri, 08 Sep 2023 23:10:13 GMT

Hello,

I have an extra phone number need to be cancelled, but I can not find the correct way.

I follow some suggestions on previous post and try to disable autopay from Manage Payment Method, but there is no switch button.

Can someone help me?

Thanks very much for your help?

Robin

Re: How can I cancel my plan

dust2dust — Fri, 08 Sep 2023 23:13:24 GMT

Follow buttons mentioning subscription. Then you'll see the toggle/slider to turn it off.

Re: How can I cancel my plan

Meow — Fri, 08 Sep 2023 23:14:15 GMT

Go to:

Payments

Manage subscription

Toggle Subscribed

OR declare phone lost/stolen and it account will be immediately suspended. After 90 days account will be deleted, number lost.

Re: How can I cancel my plan

robin2023 — Fri, 08 Sep 2023 23:22:41 GMT

So I just need unsubscribed here, don't need disable autopay. Is this all I need to do?

Thanks.

Re: How can I cancel my plan

hairbag1 — Fri, 08 Sep 2023 23:28:53 GMT

@robin2023

Unsubscribe is same as disable Autopay. Don't know when PM confused that step too.

added...if you want, you can also ask CSA to delete credit card info from your account on that number. Here's a link to send that request. Give them as much account info as you can...ie: account number, cell number...and any if they ask for.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How can I cancel my plan

hTideGnow — Fri, 08 Sep 2023 23:27:45 GMT

HI @robin2023

Unsubscribed is same is disable Autopay. So, yes, just disable "Subscribed"

Re: How can I cancel my plan

robin2023 — Fri, 08 Sep 2023 23:35:26 GMT

Have another question. My plan bill date is September 20. If I unsubscribe it today, can I still use it before September 20?

Thanks very much for all your help.

Re: How can I cancel my plan

hTideGnow — Fri, 08 Sep 2023 23:37:09 GMT

@robin2023 wrote:
Have another question. My plan bill date is September 20. If I unsubscribe it today, can I still use it before September 20?
Thanks very much for all your help.

HI @robin2023

yes, you are correct. you can use till Sept 20

After that, account will be suspended, 90 days after Sept 20, your account will be permanently closed unless you resume service before it

Re: How can I cancel my plan

robin2023 — Fri, 08 Sep 2023 23:43:42 GMT

I just did a small test before unsubscribe my plan. I called *611 ==> 5 ==> pin # ==> 2 to disable the autopay first. When I log in my account, the subscribe was changed to unsubscribe automatically. It proved that unsubscribe plan = disable autopay.

Thanks for everyone's help.

Re: How can I cancel my plan

hTideGnow — Fri, 08 Sep 2023 23:45:53 GMT

HI @robin2023

yes, as we said Unsubscribe = disable Autopay 🙂

Re: How can I cancel my plan

robin2023 — Fri, 08 Sep 2023 23:48:02 GMT

This function makes customer feel much better.

Re: How can I cancel my plan

dust2dust — Fri, 08 Sep 2023 23:56:40 GMT

Great job testing and verifying that. Love it when people try things out.

Re: How can I cancel my plan

BlueGreen — Sat, 09 Sep 2023 19:22:06 GMT

You can disable autopay, I did that. You have to unsubscribe. Go to payments, click manage subscriptions, and click unsubscribe. You can also ask Public Mobile to delete the credit card on the account. I did that for my father. You just have to submit a ticket.