topic esim in Get Support

esim

Shania9669 — Fri, 08 Sep 2023 22:12:06 GMT

I just paid to get a phone plan and free esim and after you took the money out it tells me it’s not compatible so now I can’t even have an esim???? It’s an iPhone 13.

Re: esim

hTideGnow — Fri, 08 Sep 2023 22:13:41 GMT

HI @Shania9669 what phone is that?

the error could be misleading. Find the QR code from the Welcome email, manually scan and install the eSIm and check if it works

if that does not help, then you will have to submit ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: esim

Shania9669 — Fri, 08 Sep 2023 22:15:38 GMT

Hi, iPhone 13. I don’t see a QR code on the email I received saying welcome

Re: esim

hTideGnow — Fri, 08 Sep 2023 22:17:32 GMT

@Shania9669 wrote:
Hi, iPhone 13. I don’t see a QR code on the email I received saying welcome

Hi @Shania9669

then you will have to submit ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: esim

Shania9669 — Fri, 08 Sep 2023 22:23:02 GMT

Ok thanks I did. Waiting for reply

Re: esim

BKNS27 — Sat, 09 Sep 2023 01:23:25 GMT

@Shania9669

Check your Spam emails. You should have gotten the email.

Re: esim

Shania9669 — Sat, 09 Sep 2023 01:25:32 GMT

I did. They said my iPhone 13 is incomparable with the ESIM so now I’m expected to pay more for an actual card or wait 20 days for a refund so I’m not happy. Can’t do either. Thanks