topic Re: Phone not working in Get Support

Phone not working

NiceLinda — Fri, 08 Sep 2023 18:57:18 GMT

My phone shows "No service" .

I have tried all the trouble shooting steps provided but to no avail.

Re: Phone not working

hTideGnow — Fri, 08 Sep 2023 18:58:24 GMT

HI @NiceLinda

you are new customer or existing PM customer for sometime? and what phone you have? is this a new phone you just got?

if you are using Physical or esim? If physical sim, try it on another phone

Re: Phone not working

NiceLinda — Fri, 08 Sep 2023 18:59:52 GMT

existing PM customer for sometime with a physical SIM

Re: Phone not working

pmbc — Fri, 08 Sep 2023 19:01:25 GMT

@NiceLinda Have you checked your account to validate subscription is valid? Have you tried calling 611 from your phone to see if it says account is valid?

Re: Phone not working

hTideGnow — Fri, 08 Sep 2023 19:01:38 GMT

@NiceLinda wrote:
existing PM customer for sometime with a physical SIM

HI @NiceLinda is this a new phone you just got?

and try either pull your sim out and wipe it or try the sim in another phone

but it can also be network problem, try your phone in another area

Re: Phone not working

dust2dust — Fri, 08 Sep 2023 19:05:39 GMT

Is this a used phone you bought somewhere? Or new from a store or provider? (when you got it)

Re: Phone not working

NiceLinda — Fri, 08 Sep 2023 19:28:47 GMT

Thanks, I have tried the SIM on another phone, it does not work.

It's not a network problem, it has always worked from where i am now

Re: Phone not working

dust2dust — Fri, 08 Sep 2023 19:31:35 GMT

Can you take the sim out and log in to your account and go into profile and verify the sim numbers match.
If they do then it would seem you'll need support. They can be reached:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone not working

NiceLinda — Fri, 08 Sep 2023 19:36:55 GMT

I have logged into my account, it shows nothing. It's looks like i have no subscription.

Re: Phone not working

dust2dust — Fri, 08 Sep 2023 19:44:40 GMT

Oh dear. Can you try using incognito mode (or secret or private depending on your browser).

Re: Phone not working

pmbc — Fri, 08 Sep 2023 20:21:08 GMT

@NiceLinda Does it show suspended? If so maybe there was a payment issue and you can reactivate the account. If it's a browser issue, try incognito/in private browsing to see if it makes a difference.