topic Re: Data not working on iPhone 13 Pro Max after changing plan from 30 day- 3GB LTE plan to 90 day pl in Get Support

Data not working on iPhone 13 Pro Max after changing plan from 30 day- 3GB LTE plan to 90 day plan

RV22 — Fri, 08 Sep 2023 16:47:36 GMT

Data no longer working despite restarting phone. I had no issues before the plan change on my renewal date. Any solutions?

Thank you!

Re: Data not working on iPhone 13 Pro Max after changing plan from 30 day- 3GB LTE plan to 90 day pl

hTideGnow — Fri, 08 Sep 2023 16:57:26 GMT

HI @RV22

we saw this problem before after plan change

please try to Reset All networks first. If still no data after reset, please submit a ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data not working on iPhone 13 Pro Max after changing plan from 30 day- 3GB LTE plan to 90 day pl

Chalupa_Batman — Fri, 08 Sep 2023 17:04:52 GMT

Hello @RV22

Try this to see if it works again. Go to Settings, Cellular, Network Selection, turn off Automatic and pick Public Mobile. Exit out of there and then reboot. Once rebooted, try again.

Re: Data not working on iPhone 13 Pro Max after changing plan from 30 day- 3GB LTE plan to 90 day pl

RV22 — Fri, 08 Sep 2023 18:21:40 GMT

This worked! Also had to toggle airplane mode on and off to get it completely solved.

Re: Data not working on iPhone 13 Pro Max after changing plan from 30 day- 3GB LTE plan to 90 day pl

Chalupa_Batman — Fri, 08 Sep 2023 18:22:36 GMT

Great to hear it's now working. Feel free to come back to the boards whenever you need help.