topic Re: Payment issue in Get Support

Payment issue

PandaQueen — Fri, 08 Sep 2023 15:28:18 GMT

Hello, unconvientally recently I had my bank account hacked and my card number was stolen. My plan renews tomorrow, but my problem is my new bank card will take 4-7 business days to arrive by mail. My expiry date and cvc number got changed, so I won't know it until it arrives. Is there a way I could possibly manually pay the amount tomorrow through my online banking instead? It could potentially save me from more ongoing issues regarding my bank.

Re: Payment issue

hTideGnow — Fri, 08 Sep 2023 15:30:30 GMT

HI @PandaQueen

you only choice is to get a voucher from stores. Get it from Shoppers Drug mart as their vouchers will work immediatley. Then dial *611 to load the voucher into your account. Do it today before your plan expires

Re: Payment issue

PandaQueen — Fri, 08 Sep 2023 15:34:13 GMT

Okay thank you

Re: Payment issue

dust2dust — Fri, 08 Sep 2023 17:45:24 GMT

Well this is ancient history now but that is NOT your "only choice". You can also buy vouchers online. You can do instant top up with one of the online vendors. You can do instant top up in stores.