topic Re: Do not have access to my account, Help me in Get Support

Do not have access to my account, Help me

Ali236 — Fri, 08 Sep 2023 14:34:50 GMT

I can not have access to my account with username and password. For identity check I was asked to provide the code sent to my phone number but did not received any code. I changed it to the email to receive the code but after entering the code, again I did not have access to my account.

Re: Do not have access to my account, Help me

hTideGnow — Thu, 05 Oct 2023 17:37:57 GMT

HI @Ali236

this issue usually resolvable if you use Incognito/Private/Secret mode on your browser to login again. Please try

if same, submit a ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Do not have access to my account, Help me

Ali236 — Fri, 08 Sep 2023 14:43:15 GMT

It did not work

Re: Do not have access to my account, Help me

hTideGnow — Fri, 08 Sep 2023 14:44:57 GMT

HI @Ali236

and you have active service with PM?

Please submit a ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Do not have access to my account, Help me

JosephineT — Fri, 08 Sep 2023 15:05:12 GMT

Clear your cache memory and try it again.