sujet Re: Roaming in US and texting photos dans Get Support

Roaming in US and texting photos

Grets — Fri, 08 Sep 2023 03:19:47 GMT

I bought the US talk, text, data plan and just arrived.

While I can text SMS, I can't receive photos and my roaming doesn't work ... Any ideas?

Re: Roaming in US and texting photos

DDM69 — Fri, 08 Sep 2023 03:25:49 GMT

First of all, which plan did you purchase? Any more details would be very helpful.

Have you tried to choose T Mobile?

Re: Roaming in US and texting photos

dust2dust — Fri, 08 Sep 2023 03:23:14 GMT

Turn on roaming data. Turn on cell data. Set networks to 4G LTE.
What about calls?

Re: Roaming in US and texting photos

Handy1 — Fri, 08 Sep 2023 03:23:19 GMT

@Grets Do you have data roaming turn on in your phone settings ? And are you connected to T mobile or AT&T and reboot the phone

Re: Roaming in US and texting photos

DDM69 — Fri, 08 Sep 2023 03:28:19 GMT

Have you manually connected to a US provider?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Problem-connecting-to-network/m-p/905455

Re: Roaming in US and texting photos

Grets — Fri, 08 Sep 2023 12:10:48 GMT

I had not rebooted, sm attached to T Mobile and when I turn roaming on, I get a ! Next to the triangle thing

Re: Roaming in US and texting photos

Grets — Fri, 08 Sep 2023 12:12:18 GMT

T Mobile auto selected. I bought the $30 US plan for 15 days

Re: Roaming in US and texting photos

Handy1 — Fri, 08 Sep 2023 12:13:05 GMT

@Grets Maybe try resetting the network settings and see if that helps at all

Re: Roaming in US and texting photos

softech — Fri, 08 Sep 2023 12:20:57 GMT

@Grets

which states and city you are at?

try to also manually connect to AT&T

Re: Roaming in US and texting photos

Grets — Fri, 08 Sep 2023 12:27:51 GMT

Outside of Boston mass ... Tried all of the above

Re: Roaming in US and texting photos

softech — Fri, 08 Sep 2023 12:31:00 GMT

@Grets

try Reset all networks/Reset Network Settings once, then try manually connect to T-Mobile and AT&T

Re: Roaming in US and texting photos

Grets — Fri, 08 Sep 2023 12:56:56 GMT

Did that. No change. T Mobile shows LTE+ and that ! in the connection triangle.

Att shows 5G with the connectivity flickering off and on

Re: Roaming in US and texting photos

hairbag1 — Fri, 08 Sep 2023 13:49:18 GMT

@Grets

make sure Roaming Data is enabled in phone settings.

Re: Roaming in US and texting photos

hTideGnow — Fri, 08 Sep 2023 13:52:59 GMT

HI @Grets

try connect to AT&T again but change network mode from Automatic (or 5G) to LTE. You seems to be connecting to AT&T but with AT&T , they only able to provide LTE service for PM roaming customers

Re: Roaming in US and texting photos

Grets — Fri, 08 Sep 2023 14:08:28 GMT

Nope. Still no roaming connectivity. Guess I'm stuck without it.

Re: Roaming in US and texting photos

hairbag1 — Fri, 08 Sep 2023 14:11:21 GMT

@Grets

it might help if you tell us what make of cellphone you're using ?

Re: Roaming in US and texting photos

hTideGnow — Fri, 08 Sep 2023 14:14:00 GMT

HI @Grets

did you try Reset all networks?

Re: Roaming in US and texting photos

Grets — Fri, 08 Sep 2023 14:32:50 GMT

Yep

Re: Roaming in US and texting photos

Grets — Fri, 08 Sep 2023 14:33:11 GMT

Pixel 6a

Re: Roaming in US and texting photos

hairbag1 — Fri, 08 Sep 2023 14:52:08 GMT

@Grets

looks like a CSA intervention is req'd. Here's a link to send them a message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Log in to your account (on a laptop preferably) just to make certain that you successfully loaded the correct add-on. By all accounts it should be working properly for you by now. Did you have this add-on before today ?