topic Re: Why am I beeing charged even though I switched carrier in Get Support

Why am I beeing charged even though I switched carrier

Matt2323 — Fri, 08 Sep 2023 13:18:27 GMT

Hi,

seems like I'm still beeing charged even though I switched carrier ? Is an admin can look into it ?

Matt

Re: Why am I beeing charged even though I switched carrier

esjliv — Fri, 08 Sep 2023 13:21:15 GMT

@Matt2323 - we are all customers like you here on the forum. Only public mobile representatives have access to your account.

My guess, you didn't remove the payment method from your account?? Can you still log into My Account? If so, your account is still active. Remove Autopay.

Or, did you port your public number to another provider?

Re: Why am I beeing charged even though I switched carrier

softech — Fri, 08 Sep 2023 13:21:43 GMT

@Matt2323 if you have ported out your number, it shouldn't

So, you cannot login My Account anymore, right?

Open ticket with PM support and they will confirm and arrange refund

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Why am I beeing charged even though I switched carrier

Handy1 — Fri, 08 Sep 2023 13:22:05 GMT

@Matt2323 If you have been over charged please submit ticket with support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Why am I beeing charged even though I switched carrier

Matt2323 — Fri, 08 Sep 2023 13:22:44 GMT

I don't have any access to my portal anymore.

Ya I transferred my phone number from Public to Bell.

Re: Why am I beeing charged even though I switched carrier

esjliv — Fri, 08 Sep 2023 13:25:24 GMT

@Matt2323 wrote:
I don't have any access to my portal anymore.
Ya I transferred my phone number from Public to Bell.

When did this take place @Matt2323 ? If just recently, maybe the port didn't complete before your public account was due to be made.

If this is not your situation, then you could ask CS_Agent why this happened. Methods to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble),

2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

Re: Why am I beeing charged even though I switched carrier

esjliv — Fri, 08 Sep 2023 13:27:20 GMT

@Matt2323 - another way to confirm your account is closed is to call 1-855-478-2542 or # 1-855-4PUBLIC from another device. What does it tell you?