topic Re: Data used on activation in Get Support

Data used on activation

HannaG — Fri, 08 Sep 2023 05:25:21 GMT

I just activated my sim card and looked at my account information and it has already used 5.29mb of data and I haven't done anything yet. My phone is in Wifi. Can anyone explain why this happens? I'm on the lowest data plan of only 250mb so every mb counts. I was just curious.

Re: Data used on activation

dust2dust — Fri, 08 Sep 2023 05:28:03 GMT

Do you also have your cell data turned on even though you're using wifi? That's a buffer that the system takes. It's not really, really used and taken, it's a short term temporary buffer. If you turn off data and go in and out of airplane mode then it will go back down to an even more minimal number.

Re: Data used on activation

computergeek541 — Fri, 08 Sep 2023 05:28:56 GMT

@HannaG wrote:
I just activated my sim card and looked at my account information and it has already used 5.29mb of data and I haven't done anything yet. My phone is in Wifi. Can anyone explain why this happens? I'm on the lowest data plan of only 250mb so every mb counts. I was just curious.

Ignore it. It hasn't been really used up. This is a strange thing that the Self Serve website does but that 5.29MB hasn't really been deducted from the 250MB.

Re: Data used on activation

katajam — Fri, 08 Sep 2023 13:18:27 GMT

It used to happen to me. Every night around 11pm it took some data from me when I was sleeping. So I just turn off my data when I don't use it. No data loss since then.

Re: Data used on activation

softech — Fri, 08 Sep 2023 13:22:52 GMT

@katajam

PM does not update the data usage constantly. In fact, it only update it twice a day.

So, any entry you see is just a total usage between that timestamp and the timestamp of the previous entry. The late evening usage you see on the Usage log does not mean it was used during that exact time but it is a total usage for the last 12 hours.

Also, for correct usage reading, always use Incognito mode to login My Account to avoid reading cached old info

Re: Data used on activation

katajam — Fri, 08 Sep 2023 14:39:27 GMT

I have wifi at home and I only go outside twice a week. How did I have data usage every day then? I talked my personal experience; yours seem to be different than mine.

Re: Data used on activation

JosephineT — Fri, 08 Sep 2023 15:09:06 GMT

check your settings in your phone.