topic Re: Unable to activate data network in Get Support

Unable to activate data network

TRendell8 — Fri, 08 Sep 2023 07:37:43 GMT

I have an Iphone 12 and my data has stopped working after getting back from travelling abroad.

I have tried every fix I can think of and have come across online. The error I'm getting is "unable to activate cellular data network". Calls and text work fine, but no data. I have tried resetting my network settings, made sure I have the right APN settings, and I even bought a new sim card and switched it over but am still having the same problem. I tried the same sim card on my brothers phone and his phone had the same issue, so I know it isn't a problem with my iphone itself.

Anyone have any clue how to fix this issue, or where I could go to get support if not?

Any help much appreciated. Thanks!

Re: Unable to activate data network

BKNS27 — Fri, 08 Sep 2023 08:46:54 GMT

@TRendell8

How long have you been abroad and have you been keeping up with your monthly payment?

If you stopped payment for longer than 90 days, your account will be closed, SIM will be useless and you lost your number. You can check the status of your account by calling 1-855-4PUBLIC to see if your account is active/subscribed.

If you kept up with your monthly payment. Check the VPN & Device Management setting by going to Settings>General>VPN & Device Management and check if there are any Configuration Profile on the iPhone. Delete it if it is not by PM. If there are no profile then contact a CS_Agent to look into your issue at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Their hours are 9:00am to 10:00pm EST so they will pm you back tomorrow morning.

Re: Unable to activate data network

Handy1 — Fri, 08 Sep 2023 10:26:38 GMT

@TRendell8 if the account has not suspended more than 90 days . Maybe consider getting payment vouchers from 7-11 shell gas Canadian tire and load the*611 and resume services and worry about log in later but then with services hi and running you will receive the confirmation codes . You. Also get support to bell you too

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to activate data network

esjliv — Fri, 08 Sep 2023 13:06:38 GMT

@Handy1 @BKNS27 OP said calls and text work fine. So not sure why you both are telling this customer about suspended over 90 days issue??? This is a forum for support, reading details is very important in hopes to be helpful.

@TRendell8 - since your calls and texting still works that tells us your account is Active.

1 - check that you have data left on your My Account. You can also call 611 to check your remaining data balance (this includes any plan or addon data balances you have left).

2 - if you do have data left (as confirmed by both methods above), Did you try your SIM card into another phone prior to getting a new SIM card and to see if Data worked. Or, it just didn't work after the SIM card switch on your My Account?

Edit, thanks @HALIMACS

Re: Unable to activate data network

HALIMACS — Fri, 08 Sep 2023 12:23:43 GMT

🤭 @esjliv , re your point #2

Details indeed are important.

See OP state they, “tried the same sim card on my brothers phone and his phone had the same issue, so I know it isn't a problem with my iphone itself.”

Re: Unable to activate data network

softech — Fri, 08 Sep 2023 12:35:22 GMT

@TRendell8

did you use travel eSIM when you were away? Check Settings->Cellular (or Mobile) and confirm those Primary/Secondar/Personal connection setup, make sure Public Mobile is used

You can also make sure Carrier Profile are updated, and try Reset Network Settingss.

Settings > General > About. Follow the onscreen instructions to install your carrier update
Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

Please also check your VPN screen delete all VPN profiles. Some overseas services could have installed a VPN profile and would block your data when you are back in Canada

Settings > General >VPN. On each VPN name > tap i sign behind preferred VPN > Tap Delete VPN.

Re: Unable to activate data network

HALIMACS — Fri, 08 Sep 2023 12:32:13 GMT

@TRendell8

I know you wrote that calls and texts work, however, did you actually try to call someone and are you able to receive incoming calls?

The only reason I ask is some members say those services work and they later find that they were only using iMessage to “ text”, which does not require an active mobile service plan, only wifi or data.

So to be certain, your SMS services as well as calling in and out both fully work?

What happens when you try another persons SIM card in your iPhone? Can you access data on their plan with your device?

Re: Unable to activate data network

esjliv — Fri, 08 Sep 2023 12:56:41 GMT

Blahaha 😆 fair to say @HALIMACS !

OP stated "I even bought a new sim card and switched it over" I was hoping they tried their OLD SIM into another phone prior to this step BUT I was not clear about that question when I posted it. So I could have done better there, for sure.

Re: Unable to activate data network

HALIMACS — Fri, 08 Sep 2023 13:05:24 GMT

@esjliv

Truth be told – we’re usually all going in blind here when it comes to trying to guess what has and hasn’t been done by an OP.

It’s probably why so many users regurgitate things over and over that may have already been said or suggested.

I view at it as a unified approach by community members to give the OP some sense of confidence that they’re at least getting consistent advice.

Re: Unable to activate data network

lunalightning1 — Fri, 08 Sep 2023 19:10:14 GMT

i suggest you try going into your phone settings and reset the network setting. Its what worked for me