topic Re: special offer in Get Support

special offer

LilyNgNg — Fri, 08 Sep 2023 02:34:43 GMT

I received a text message indicating that I have a special offer from Public mobile $35 for 20 GB and please reply 'Yes' on Aug 30. I replied 'Yes' But I didn't get the new subscription.

I think it is a SCAM message.

I am worried if my phone was hacked.

Thanks,

Lily

Re: special offer

Handy1 — Fri, 08 Sep 2023 02:37:05 GMT

@LilyNgNg No this is a real offer if you replied YES. To the text then it will change to this plan on your next renewal date

Re: special offer

hTideGnow — Fri, 08 Sep 2023 02:39:09 GMT

hi @LilyNgNg

not scam, it was real many got similar text

try login using g Incognito/private/secret mode on your browser and check again to avoid cache problem earlier

if still showing old plan, submit ticket with CS agent here and ask them to check

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: special offer

LilyNgNg — Fri, 08 Sep 2023 02:38:48 GMT

I just checked the subscription but it is still the old one. I can send you the picture of the message

Re: special offer

Handy1 — Fri, 08 Sep 2023 02:40:15 GMT

@LilyNgNg We are just customers like you trying to help . It’s good you have screen shot of the offer and your reply you can show this to support if it doesn’t change on your renewal date as proof

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: special offer

hTideGnow — Fri, 08 Sep 2023 02:40:27 GMT

hi @LilyNgNg

yes, send agent the sceenshot of the message and your YES reply

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: special offer

Handy1 — Fri, 08 Sep 2023 02:42:48 GMT

@LilyNgNg here’s proof it’s real another member just posted they got there’s