topic Re: Doubled up subscription. in Get Support

Doubled up subscription.

CDeGuire — Fri, 08 Sep 2023 01:56:10 GMT

Hi, on August 7 my payment went through as usual. The next day I upgraded and was charged for the upgrade, no problem. Would be nice to get a refund instead of paying for both. This month I was charged the old rate again and in two days will get charged for the upgrade. Please help!

Re: Doubled up subscription.

Handy1 — Fri, 08 Sep 2023 01:58:06 GMT

@CDeGuire Sorry PM is pre paid and no refunds , that’s why it’s advised to change plans on next renewal and not immediately or you lose money in your current cycle

Change plan in 3 easy clicks

Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle

Re: Doubled up subscription.

CDeGuire — Fri, 08 Sep 2023 02:09:41 GMT

Hi Handy 1, thanks for you prompt reply. I'm ok with not getting a refund last month but I don't know why it took the old subscription amount if I upgraded. Do I need to delete the old subscription?

Re: Doubled up subscription.

hTideGnow — Fri, 08 Sep 2023 02:12:04 GMT

@CDeGuire wrote:
Hi Handy 1, thanks for you prompt reply. I'm ok with not getting a refund last month but I don't know why it took the old subscription amount if I upgraded. Do I need to delete the old subscription?

HI @CDeGuire

it shouldn't take your old amount if it already taken the new amount once earlier

Please use Incognit/Private/Secret mode on your browser to check once more to avoid cache issue

if still shows the old plan and old amount charged, submit a ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Doubled up subscription.

Handy1 — Fri, 08 Sep 2023 02:15:25 GMT

@CDeGuire

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

if it still not right submit ticket with support using this direct link

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437