topic Re: My data in Get Support

My data

Coolhandloo_09 — Fri, 08 Sep 2023 01:40:14 GMT

I have 2gigs of data since the beginning and I haven't changed it... I am still on 3g... Now today I got a notice that I had used all my data.... 100%, yet I 've only used 437mb... What is the problem...??? In my Data usage it still states that my data is 2.00GB data warning... But I 've never used this ever...

Re: My data

Chalupa_Batman — Fri, 08 Sep 2023 01:43:04 GMT

If you've logged into your account, go to your profile and click that little dial that says refresh. It will tell you a very close amount that you've used.

Overview, then you'll see Subscription Usage and you'll see data listed there. Then click on this little counter clock image.

Re: My data

Coolhandloo_09 — Fri, 08 Sep 2023 01:41:54 GMT

I am not new, but I've had to re-register again because it was not allowing me to log-in with my old credentials. Weird!!!!

Re: My data

Chalupa_Batman — Fri, 08 Sep 2023 01:44:02 GMT

Oh. Yes. Back in March I think?? Public Mobile updated their website to EverSafe 2FA security to protect members. Hence the reason you had to sign up again. It's a pain I know!

Re: My data

Handy1 — Fri, 08 Sep 2023 01:44:31 GMT

@Coolhandloo_09 First try this in your account like the pic , and then I’ll give you direct link to support to get your old community ID back seems ever safe had issues linking your old community ID easy fix for support

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My data

Coolhandloo_09 — Fri, 08 Sep 2023 01:44:38 GMT

Ok I will try that... But just to log in is quite an effort for success. It may take a while....

Re: My data

BKNS27 — Fri, 08 Sep 2023 06:04:58 GMT

@Coolhandloo_09

You maybe getting a notice on your data counter app on your phone. The counter runs on a monthly cycle but PM is on a 30 day cycle.

Only you account will show your current data usage. If you haven’t created an Eversafe ID, you won’t be able to login to your account. So click on Sign Up and create an ID. Let us know if you can login to your account after creating an ID.