topic @CS_Agent new subscription error! in Get Support

@CS_Agent new subscription error!

campbellh — Fri, 08 Sep 2023 01:05:36 GMT

I paid for a brand new subscription for my daughter, and this message popped up: "Your payment has been processed, but an error has occurred activating your subscription". Nice. We never got a phone number. No service whatsoever. Haven't heard from Public Mobile since. When I try to log into her account we see this:

Both buttons do the same thing...another login page. Then we get this:

"the email and password do not match" (they are correct by the way, and when I try 'forgot my password' it says 'this email is not associated with an account'. Funny, I just logged in with it.

I've tried about 35 times now. Constant looping. PLEASE just give me a freaking phone number!! You took my money without any problem. 😞

Re: @CS_Agent new subscription error!

hTideGnow — Fri, 08 Sep 2023 01:07:22 GMT

ho @campbellh try using Incognito/private/secret mode on the browser amd login again

Re: @CS_Agent new subscription error!

Handy1 — Fri, 08 Sep 2023 01:07:42 GMT

@campbellh use this direct link to support to help

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: @CS_Agent new subscription error!

Chalupa_Batman — Fri, 08 Sep 2023 01:10:03 GMT

Hi @campbellh ... or Ho @campbellh as @hTideGnow likes to say. 🙂

If you are using your computer, open the browser settings and clear the cache. Then restart the browser and try again. If that doesn't work, try downloading the app via WiFi and finish things off. Let us know if you have any issues. We'll help you figure it out.

Re: @CS_Agent new subscription error!

campbellh — Fri, 08 Sep 2023 01:15:55 GMT

thank you! I'll try that