topic Cancel service and get refund in Get Support

Cancel service and get refund

Theresacm — Fri, 08 Sep 2023 13:49:37 GMT

Phone not compatible

Re: Cancel service and get refund

dust2dust — Thu, 07 Sep 2023 23:19:47 GMT

What's the make and model of the phone? How far have you got?

Re: Cancel service and get refund

Theresacm — Thu, 07 Sep 2023 23:23:37 GMT

Turns out phone only works on freedom. Activated the simple, but won't make call or get data.

Re: Cancel service and get refund

esjliv — Thu, 07 Sep 2023 23:31:31 GMT

@Theresacm - how old is the phone? Or what model as already asked.

Have you tried to Restart the phone. Turn it completely off, then restart it.

Try the SIM card in another phone to see if services work, maybe your phone is locked to Freedom. It that is the case call them to unlock it for you.

edit typos

Re: Cancel service and get refund

Handy1 — Thu, 07 Sep 2023 23:25:31 GMT

@Theresacm Please submit ticket with support you can use this direct mink

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel service and get refund

dust2dust — Thu, 07 Sep 2023 23:25:46 GMT

I'm always curious to know...what is the make and model?
What about real sms texts in and out? Calls in?

Re: Cancel service and get refund

esjliv — Thu, 07 Sep 2023 23:27:07 GMT

@Handy1 why should they contact CSA? It is not public's fault if the phone is not compatible; so refunds would likely not be offered - don't you think in this case? And that may not even be the case here.

Re: Cancel service and get refund

DDM69 — Thu, 07 Sep 2023 23:52:36 GMT

Is the phone locked to Freedom? Every phone can be unlocked.
Public Mobile is a prepaid service. Typically there are no refunds.

Re: Cancel service and get refund

BKNS27 — Fri, 08 Sep 2023 01:10:10 GMT

@Theresacm

You can simply go to a Freedom store or contact them by phone and supply the IMEI number by dialing *#06#.

Freedom shouldn’t charge you to have it unlocked.

Once unlocked, you can use any carrier SIM including PM.

Re: Cancel service and get refund

Nga2 — Fri, 08 Sep 2023 02:57:23 GMT

Phone not compactible. Have subscription but no service since September 3/23

Re: Cancel service and get refund

Handy1 — Fri, 08 Sep 2023 03:02:50 GMT

@Nga2 @Phone not compatible with eSIM or PM if eSIM you can just get a Physical SIM card and ask support to SIM card swap the number for you . They may even credit you the cost . Please reach out to support and see what they say

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel service and get refund

dust2dust — Fri, 08 Sep 2023 03:02:09 GMT

@Nga2- What is the make and model of the phone?

Re: Cancel service and get refund

esjliv — Fri, 08 Sep 2023 11:27:27 GMT

@Nga2 wrote:
Phone not compactible. Have subscription but no service since September 3/23

@Nga2 are you also @Theresacm , or are you different situations here?

@Nga2 did you ever have service, and service just stopped? How do you know the phone is not compatible? If you try the SIM card into another phone does it work?

Public Mobile operates on HSPA, 5G, 4G LTE, and LTE Advanced networks.

5G, 4G LTE and LTE Advanced: 700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS).
HSPA: 850 MHz, 1900 MHz (UMTS).

Is your phone blacklisted, locked to previous provider, other...? More info would be helpful please for us to help.