topic Re: Trouble with communicating in Get Support

Trouble with communicating

obralahan37 — Thu, 07 Sep 2023 20:47:12 GMT

Hello,

I'm hoping someone can please help me. I've been attempting to set up a new account for my wife since Monday Sept 4th and haven't even been able to get a chance to speak with anyone since then. It's mind blowingly frustrating the amount of effort it has taken so far. I've helped her set up an account, (we picked a plan that hopefully gets honoured because it has since expired) and got so far as to pay for the plan and almost got through the activation step but stalled out. Any attempt to speak with anyone through her account has led to dead ends and this is my last resort. I need some help completing the activation or cancelling the plan and ensuring that she has not paid anything. I've been a member for 2 years and it's been great but this inability to communicate has left me wanting to move on. Can we please get some assistance as soon as possible.

Brad.

Re: Trouble with communicating

hairbag1 — Thu, 07 Sep 2023 20:48:40 GMT

@obralahan37

use this link to message a CSA for their help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Trouble with communicating

hTideGnow — Thu, 07 Sep 2023 20:49:13 GMT

HI @obralahan37

You are using a different email address to activate for your wife?

did you start activation using app? . if you just tried using browser to activate, use app instead. But if you were using app, try to uninstall and reinstall and try again

Re: Trouble with communicating

DDM69 — Thu, 07 Sep 2023 20:52:18 GMT

The community is meant to be your first resort, not your last. If you are unable to find a solution from the community, then you should try contacting a CS agent.
it is unfortunate you have had such a runaround with this. Hopefully you get some answers here.

Re: Trouble with communicating

Handy1 — Thu, 07 Sep 2023 20:52:53 GMT

@obralahan37 Are you using the app to complete the activation ? If so uninstall it and reinstall it on her phone to complete the activation . As for support here direct link to them if you need there help

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Trouble with communicating

HALIMACS — Thu, 07 Sep 2023 22:13:53 GMT

@obralahan37

You’ve been a customer here for 2 years and were unaware all support here is online?

The only way to communicate with PM staff is through private messaging.

But trust us, we’re quicker and likely more informative.

Re: Trouble with communicating

JordanRoss — Wed, 13 Sep 2023 21:19:54 GMT

No info given lol. Nice help