topic Re: Unable To Activate Account/Locked out in Get Support

Unable To Activate Account/Locked out

jstn123 — Thu, 07 Sep 2023 20:37:45 GMT

Password consistently shows as incorrect when logging in. Resetting password does not resolve the issue.

Re: Unable To Activate Account/Locked out

Chalupa_Batman — Thu, 07 Sep 2023 20:39:43 GMT

Try going to your browser settings and clear your cache. Then restart your browser and try again.

Re: Unable To Activate Account/Locked out

Handy1 — Thu, 07 Sep 2023 20:40:52 GMT

@jstn123 And your trying on the app to complete the activation ? If no luck please submit ticket with support using this direct link

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable To Activate Account/Locked out

hTideGnow — Thu, 07 Sep 2023 20:42:41 GMT

HI @jstn123

You are trying to activate new account? are you using app? If you are not, please start again using app. Or if you have been using app, uninstall and reinstall before trying again

Re: Unable To Activate Account/Locked out

Chalupa_Batman — Thu, 07 Sep 2023 20:43:23 GMT

Oh. One more idea, have you tried downloading the app and trying that?

Re: Unable To Activate Account/Locked out

jstn123 — Thu, 07 Sep 2023 20:43:23 GMT

This does not work. Tried various browsers, incognito mode etc.

Re: Unable To Activate Account/Locked out

jstn123 — Thu, 07 Sep 2023 20:44:02 GMT

Yes

Re: Unable To Activate Account/Locked out

Chalupa_Batman — Thu, 07 Sep 2023 22:32:50 GMT

Yes you've tried that or yes it worked?