topic Activation / reactivation in Get Support

Activation / reactivation

SkinnyDave — Thu, 07 Sep 2023 20:08:06 GMT

I am unable to activate/reactivate my account after I login as the system wants me to relogin but gives me a message that the userID and password do not match. sending a direct message does not work. and neither does the request for a service ticket. This has to be the worst system I have ever used

Re: Activation / reactivation

Handy1 — Thu, 07 Sep 2023 20:10:04 GMT

@SkinnyDave Please try this direct link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation / reactivation

hTideGnow — Thu, 07 Sep 2023 20:15:59 GMT

HI @SkinnyDave

are you trying to activate or resume service ? If you want to activate, try again using app. But if you have been already using app, try to uninstall and reinstall first

Re: Activation / reactivation

Phil_Adelphus — Thu, 07 Sep 2023 20:31:23 GMT

Have you ever set up an Eversafe ID? Sometimes Eversafe doesn't like the previous PM password in which case it may say the ID and password don't match, in which case resetting the password may help. Eversafe came in fairly recently so if you are a returning customer you may have missed setting it up. Perhaps a bit more detail as to what you are trying to do might help.