topic Re: Switching plans in Get Support

Switching plans

Nick0425 — Thu, 07 Sep 2023 18:41:39 GMT

How come it wont let me switch from the $45 40 gig can plan to the $50 cdn/us plan ? Its not showing up when I try to switch plans .

Re: Switching plans

computergeek541 — Thu, 07 Sep 2023 18:43:28 GMT

@Nick0425 wrote:
How come it wont let me switch from the $45 40 gig can plan to the $50 cdn/us plan ? Its not showing up when I try to switch plans .

The $50/30-day plan is still avaialble. Did you select the "all" option in the plan change area?

Re: Switching plans

hTideGnow — Thu, 07 Sep 2023 18:43:37 GMT

HI @Nick0425

Maybe cache problem. Login in Incognito/Private/Secret mode with your browser and check. Make sure you select all plans from the tab

Re: Switching plans

Chalupa_Batman — Thu, 07 Sep 2023 18:50:01 GMT

Hey @Nick0425

As @hTideGnow said, the website has cache issues. Please go to your browser settings under privacy and clear out the cache. Then close browser and re open. Then try again.

EDIT: don't forget, select the new plan to start on the renewal date and not right away so you don't lose what you've already paid for.

Re: Switching plans

dust2dust — Thu, 07 Sep 2023 18:53:24 GMT

Maybe you already scheduled it. It won't show up as available if you've already scheduled it.