topic Re: Didn't receive welcome email in Get Support

Didn't receive welcome email

Shehryar — Thu, 07 Sep 2023 16:28:46 GMT

Hi,

I have not received a welcome email

Handy1 — Thu, 07 Sep 2023 16:31:44 GMT

@Shehryar Have you downloaded the app and completed the activation ? Are your services working ?

Shehryar — Thu, 07 Sep 2023 16:36:25 GMT

Yes, download the app - selected activate - chose phone number and on step 6 it gives an error: "ESIM Not Installed"

Handy1 — Thu, 07 Sep 2023 16:46:22 GMT

@Shehryar Please submit with support using this direct link

send a private message To CS_Agents click

VVVVV Link below VVVVV

BKNS27 — Thu, 07 Sep 2023 16:49:21 GMT

What is the make and model of your phone you are using?

Yummy — Thu, 07 Sep 2023 17:27:05 GMT

Check if your account is active. If yes, why would you need 'welcome email' if all services are working properly?

Chalupa_Batman — Thu, 07 Sep 2023 17:54:58 GMT

I would probably say the welcome email has the QR code to scan to get the eSIM? Just a guess I could be wrong.

@Shehryar if you're using Gmail, check all your boxes from Primary Promotions Social and Spam.

HALIMACS — Thu, 07 Sep 2023 17:57:41 GMT

is your device eSIM compatible?

Check that before going any further.