topic Re: Green Text Messages Not Sending But Being Received - IPhone XR in Get Support

Green Text Messages Not Sending But Being Received - IPhone XR

PippinRainbow — Thu, 07 Sep 2023 16:12:09 GMT

Hi everyone,

As the subject title says, I have been unable to send green text messages but I am able to receive them. I can call, use my 5G data, and send blue texts, but no luck sending green texts. Does anyone have any advice on how to fix this issue?

Thanks 🙂

Re: Green Text Messages Not Sending But Being Received - IPhone XR

Handy1 — Thu, 07 Sep 2023 16:14:14 GMT

@PippinRainbow Do you have sms enabled in your iPhone settings

Re: Green Text Messages Not Sending But Being Received - IPhone XR

dust2dust — Thu, 07 Sep 2023 16:15:45 GMT

Green texts are real sms texts. Blue "texts" are old timey instant messages that Apple decided to use. Not real sms texts. Turn on send as sms and send as mms in imessage options.
Also go to settings, general, about and see if any updates happen.

Re: Green Text Messages Not Sending But Being Received - IPhone XR

PippinRainbow — Thu, 07 Sep 2023 16:19:13 GMT

Thank you for replying. I have both SMS and MMS turned on in my iMessage settings but still no luck.

Re: Green Text Messages Not Sending But Being Received - IPhone XR

PippinRainbow — Thu, 07 Sep 2023 16:19:23 GMT

Yes I do!

Re: Green Text Messages Not Sending But Being Received - IPhone XR

dust2dust — Thu, 07 Sep 2023 16:22:55 GMT

So is this trying to text all contacts? Or not all? Is it possible that the ones that don't go through used to have an iphone and changed over to Android?
Did you check the about setting?

Re: Green Text Messages Not Sending But Being Received - IPhone XR

gabezone1 — Thu, 07 Sep 2023 16:31:25 GMT

Try turning off wifi and data to force it to send through sms and see what happens. Sometimes it just want to send as an Imessage over wifi/data instead of SMS.

Re: Green Text Messages Not Sending But Being Received - IPhone XR

PippinRainbow — Thu, 07 Sep 2023 16:36:11 GMT

It only is when texting certain contacts (that only use the green text messages) or I try to send an instant blue message as a green text message. I saw in general settings that there was a software update iOS 16.6. So I’m hoping maybe after updating my phone it will work?

Re: Green Text Messages Not Sending But Being Received - IPhone XR

PippinRainbow — Thu, 07 Sep 2023 16:36:41 GMT

Thanks for the idea! I tried this as well but it still didn’t deliver

Re: Green Text Messages Not Sending But Being Received - IPhone XR

dust2dust — Thu, 07 Sep 2023 16:48:29 GMT

I would do the OS update. Do it on wifi. Then we're looking for a carrier profile update.

Adding - that was settings, general, about.

Re: Green Text Messages Not Sending But Being Received - IPhone XR

hTideGnow — Thu, 07 Sep 2023 17:25:03 GMT

HI @PippinRainbow

yes, update to OS 16.6 first

also, for those that can't be sent, you can click on the text and ask it to send as Text to re-try

Re: Green Text Messages Not Sending But Being Received - IPhone XR

PippinRainbow — Thu, 07 Sep 2023 17:27:39 GMT

I checked as you directed but didn’t see any carrier profile update. But I did notice that there were two categories: Primary and Personal. Under Primary it says there is no newtwork available and it lists the name of my previous carrier (Bell) who I no longer have a phone plan with. Under Personal it says the network is public mobile. Perhaps this is what’s causing the issue?

Re: Green Text Messages Not Sending But Being Received - IPhone XR

dust2dust — Thu, 07 Sep 2023 17:31:15 GMT

Since you replied to me, I'll defer to Apple folks to help you on that.

Re: Green Text Messages Not Sending But Being Received - IPhone XR

PippinRainbow — Thu, 07 Sep 2023 17:32:30 GMT

Thank you for trying to help me fix this issue!

Re: Green Text Messages Not Sending But Being Received - IPhone XR

hTideGnow — Thu, 07 Sep 2023 17:35:38 GMT

@PippinRainbow wrote:
I checked as you directed but didn’t see any carrier profile update. But I did notice that there were two categories: Primary and Personal. Under Primary it says there is no newtwork available and it lists the name of my previous carrier (Bell) who I no longer have a phone plan with. Under Personal it says the network is public mobile. Perhaps this is what’s causing the issue?

HI @PippinRainbow

yes, change the Bell's one to another tag to free up Primary and set the PM's to primary

Re: Green Text Messages Not Sending But Being Received - IPhone XR

PippinRainbow — Thu, 07 Sep 2023 17:37:34 GMT

How would I go about doing these changes? I can’t interact with either the primary or personal information in my settings.

Re: Green Text Messages Not Sending But Being Received - IPhone XR

hTideGnow — Thu, 07 Sep 2023 17:39:17 GMT

HI @PippinRainbow

try this with the contact

If you are on a text message and want to change the default SIM card you need to:

Open Messages and the conversation with the contact
Tap on the Contact (at the top) and click on info
Click on info again
Under the contact name, you should see "last used: Primary >". Click on this option and then choose the Primary or Secondary SIM

You can also change the Default Voice Line altogether from Settings > Mobile Data > Default Voice Line.

Re: Green Text Messages Not Sending But Being Received - IPhone XR

PippinRainbow — Thu, 07 Sep 2023 17:41:47 GMT

I did both options and it still is not being delivered. Thanks for trying though 🙂

Re: Green Text Messages Not Sending But Being Received - IPhone XR

hairbag1 — Thu, 07 Sep 2023 17:48:29 GMT

@PippinRainbow

how many recipients are you talking about ? Is it possible that they've blocked messages from your number. 😕

Re: Green Text Messages Not Sending But Being Received - IPhone XR

PippinRainbow — Thu, 07 Sep 2023 17:55:28 GMT

Any recipient I try to send a green text message to. I know I’m not being blocked as I receive texts from my close family members. I simply cannot reply. Thanks though!