topic Talking to a human please in Get Support

Talking to a human please

olmd7 — Thu, 07 Sep 2023 15:25:15 GMT

Hi, I need to talk to a human please how can I contact someone 😞 This is a very specific problem that I can't find a solution for. I purchased the sim to come to Canada and I forgot to cancel the line when I didn't need it anymore so I've been paying a line that I'm not using. I don't find the sim and I don't have access to my account I think it has been blocked. I can't find any email or anything I'd need to cancel this number.

Re: Talking to a human please

hTideGnow — Thu, 07 Sep 2023 15:27:02 GMT

HI @olmd7

best to submit ticket with CS agent and they can help to remove the credit card:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if you do not need the service anymore, you can also call your bank/credit card and they can do something

Re: Talking to a human please

Handy1 — Thu, 07 Sep 2023 15:27:45 GMT

@olmd7 Sorry no one to talk to , you need to message support . Everything here’s done online , use this direct link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Talking to a human please

hairbag1 — Thu, 07 Sep 2023 15:29:11 GMT

@olmd7

let the bank know and they can stop payments to PM.

Re: Talking to a human please

dust2dust — Thu, 07 Sep 2023 15:30:17 GMT

The way to contact support is here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But if you can dial a North American toll free number from where you are or get a voip app then dial 1-855-4pu-blic and listen to your renewal date and balance. Then the evening before that date (eastern time) log in to your credit card account and put the card on pause. Then later the next morning (eastern time) unpause the credit card. That will stop the account from renewing.
If you know your 4 digit account pin then you can use that toll free to turn off the subscription (autopay) as well.

Re: Talking to a human please

gabezone1 — Thu, 07 Sep 2023 16:33:03 GMT

Your best option is to contact support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
And to call your bank to not authorize payments to that account.