topic Re: Volte in Get Support

Volte

cybersodomy — Thu, 07 Sep 2023 14:03:24 GMT

My data drops from LTE to 4G when I make calls and leaves me with like no internet during and after the call. My setting has no enable volte option but telus site says my phone is compatible.

Someone please enable it on my device or tell me how

Re: Volte

dust2dust — Thu, 07 Sep 2023 14:08:39 GMT

Speaking of usernames .....

What is the make and model of your phone? If iphone then turn off wifi and then make a call. What do you get for the symbol up top.

Re: Volte

Handy1 — Thu, 07 Sep 2023 14:08:43 GMT

@cybersodomy You can test this yourself . Turn off wifi put network to LTE make a phone call will it stay in LTE or drop to 3G if is drops voLTE is not enabled . But if it stays in LTE it’s enabled

Re: Volte

cybersodomy — Thu, 07 Sep 2023 14:22:12 GMT

Note 10. Sm-n97w. How does giving you that information help you help me? When I've verified compatibility myself

Re: Volte

cybersodomy — Thu, 07 Sep 2023 14:22:58 GMT

Wifi is off

Re: Volte

dust2dust — Thu, 07 Sep 2023 14:25:25 GMT

Because some phones let a dial code work to find information. Others don't. Samsung often don't. So..

Can you go to settings, about phone, status information, sim card status and look for any mention of IMS and if it says registered?

Re: Volte

Handy1 — Thu, 07 Sep 2023 14:27:35 GMT

@cybersodomy Ok with wifi off and phone network set to LTE when you make a phone call does it still display LTE or drop to 3G

Re: Volte

cybersodomy — Thu, 07 Sep 2023 14:27:53 GMT

No mention of IMS. Mobile voice network type says LTE though.

Re: Volte

cybersodomy — Thu, 07 Sep 2023 14:29:22 GMT

Drops to 4g. Not 3g. And the data is trickling in. Like 0.0003mbps

Re: Volte

Handy1 — Thu, 07 Sep 2023 14:30:55 GMT

@cybersodomy I think you need to have support step in and investigate for you . Use this direct link

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Volte

dust2dust — Thu, 07 Sep 2023 14:33:41 GMT

Then a last check is to make a call and then see if that line changes to UMTS. It looks like you do not have volte enabled for the device.
The Samsung Note 10 is not on the list that Public shows. But then nor is one of my Samsungs that does have volte. Volte has been severely limited around here. My other phone can do volte from another provider but this place refuses to enable it.
https://www.publicmobile.ca/en/bc/get-help/articles/volte