https://productioncommunity.publicmobile.ca/t5/Get-Support/subscription-change/m-p/1050329#M733748 <P>I received a text offering me 20g for 35 which I accepted a few days ago. My sub was renewed today and I still have my old plan. How long does it take to start this new plan?</P> Thu, 07 Sep 2023 19:24:15 GMT debs1952 2023-09-07T19:24:15Z https://productioncommunity.publicmobile.ca/t5/Get-Support/subscription-change/m-p/1050329#M733748 <P>I received a text offering me 20g for 35 which I accepted a few days ago. My sub was renewed today and I still have my old plan. How long does it take to start this new plan?</P> Thu, 07 Sep 2023 19:24:15 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/subscription-change/m-p/1050329#M733748 debs1952 2023-09-07T19:24:15Z https://productioncommunity.publicmobile.ca/t5/Get-Support/subscription-change/m-p/1050333#M733751 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/323985">@debs1952</a>&nbsp; If today is you renewal it may have not fully updated yet but you can also check like this and had the right amount been charged to your credit card ?</P><P class=""><SPAN class="">simply try refreshing the page to check data plan / mins / add ons </SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Handy1_0-1694096748821.jpeg" style="width: 781px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/92034iE9CA9D2FC1499A51/image-size/medium?v=v2&amp;px=400" role="button" title="Handy1_0-1694096748821.jpeg" alt="Handy1_0-1694096748821.jpeg" /></span></P><P>&nbsp;</P><P class=""><SPAN class="">For most up to date account info </SPAN></P> Thu, 07 Sep 2023 14:29:26 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/subscription-change/m-p/1050333#M733751 Handy1 2023-09-07T14:29:26Z https://productioncommunity.publicmobile.ca/t5/Get-Support/subscription-change/m-p/1050336#M733754 <P>Did you pay your old amount?<BR />That offer didn't seem to be executed properly. Quelle surprise.<BR />Take a screenshot of the text conversation with the offer, your reply, and the reply back confirming receipt of the your reply. Then contact support to make it happen.<BR /><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Thu, 07 Sep 2023 14:27:40 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/subscription-change/m-p/1050336#M733754 dust2dust 2023-09-07T14:27:40Z