topic Outage in Get Support

Outage

Wenfra11 — Thu, 07 Sep 2023 12:37:45 GMT

I am not able to make calls it says I am calling the US and do not have a US plan . Will not allow me to log in on my device ! What is the problem ? 5G?

Re: Outage

Handy1 — Thu, 07 Sep 2023 14:06:43 GMT

@Wenfra11 check

Outage map in your area:

https://istheservicedowncanada.com/

also can you dial *611 and confirm if your account is active or on hold . If on hold you need to make manual payment to resume services

Re: Outage

Chalupa_Batman — Thu, 07 Sep 2023 14:05:03 GMT

Hi @Wenfra11

That has been a common problem for several public mobile customers. Nobody knows why that's been happening. The only suggestion that I can make is to go into your network settings and reset them. Then reboot. If that doesn't help, I'd suggest putting in a ticket to a CS Agent to advise them of the problem. The more people who complain about this issue, maybe they may start fixing it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Outage

hairbag1 — Thu, 07 Sep 2023 14:27:38 GMT

@Wenfra11

are you "close" to a US border ? When I drive through parts of BC near the border, such as Grand Forks...I get similar message as you. For me, it'll clear up momentarily after driving a mile or so. It also happened to me while driving in Victoria BC and Windsor Ont. My phone is set to Automatic Network selection and the US signal can be stronger than Cdn at times. You can turn off Auotmatic selection and manually select PM...OR...move around a bit to get the correct Cdn PM signal again. You won't be charged any roaming costs...there are no roaming costs with PM.

Re: Outage

dust2dust — Thu, 07 Sep 2023 14:29:44 GMT

All of your outgoing calls? Or just one recipient? That message seems to be indicating that either your account or the recipient account are suspended.