topic Re: Credit Card Issues` in Get Support

Credit Card Issues`

rpatchell — Thu, 07 Sep 2023 11:47:21 GMT

Trying top update my expired Credit Card and it won't let me. Yes, it has been enetered correctly. Tried multiple cards and it still won't work. Any ideas?

Re: Credit Card Issues`

softech — Thu, 07 Sep 2023 11:48:54 GMT

@rpatchell

please wait a full hour and try again using browser with Incognito mode

If you need it in a rush to resume service, you might want to get a voucher from SDM/London Drug/711/Shell and load the voucher via *611

Re: Credit Card Issues`

Handy1 — Thu, 07 Sep 2023 11:50:19 GMT

@rpatchell Try and wait one full hour and try again incognito mode private mode or try the new PM app instead . If still no luck please submit ticket with support using this direct link to help you update it

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Credit Card Issues`

HALIMACS — Thu, 07 Sep 2023 12:26:52 GMT

@rpatchell

if available, try updating them using the browser of a desktop or laptop device versus mobile.

Historically folks have had greater success using non-mobile devices for account related updates.

Re: Credit Card Issues`

Chalupa_Batman — Thu, 07 Sep 2023 14:08:39 GMT

I would suggest waiting the full hour but maybe a few minutes longer then try using the phone app to change it. Here's how.

How to change credit card on phone app

Download the app from the app store if you already haven’t.

Sign into your app.

When your app opens you’ll be in the My Account tab. You will see a plus button at the bottom left above the My Account tab. Click on it.

Once you’ve clicked on it, go to Payments

The next screen you’ll want to click on Manage Subscription.

The next screen will give you the option to change your credit card information when you click on Manage Payment Method.

There you will be able to enter a new credit card and expiry date. Click on Save and you're good to go.