topic Re: Mobile Internet in Get Support

Mobile Internet

Nat33 — Thu, 07 Sep 2023 04:25:40 GMT

How come my phones ability to use data/internet has stopped. What is the current APN settings I want to check if it is still up to date! And if it's not that then what else could it be when I have not used up all my data ???

Re: Mobile Internet

dust2dust — Thu, 07 Sep 2023 04:28:08 GMT

Did you log in to your account? If so then click on the little spinner refresh icons lower down to make sure you're seeing current info. Did you get any texts saying you're running out of data? If you're using Android do you have a data limiter set? And of course is your cell data on?

Re: Mobile Internet

DDM69 — Thu, 07 Sep 2023 04:30:18 GMT

I used the search bar and found this. Maybe some useful info?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-stopped-working/m-p/957911

Re: Mobile Internet

BKNS27 — Thu, 07 Sep 2023 08:00:22 GMT

@Nat33

Did you try resetting the Network on your phone setting if your account indicates that you still have data remaining on your plan?

Re: Mobile Internet

HALIMACS — Thu, 07 Sep 2023 12:35:38 GMT

Most importantly, @Nat33 , do all your other services work? Both texting and calling in and out?

What messaging do you hear when you dial 611 from your device? That’ll tell you the current account status.