topic Ticket Creation in Get Support

Ticket Creation

MS-73 — Thu, 07 Sep 2023 04:12:15 GMT

Hello, I've tried to make a ticket about a stolen phone. But I'm not sure it when through.

Re: Ticket Creation

maple_leaf — Thu, 07 Sep 2023 04:15:03 GMT

Hello @MS-73 , You can send a private message to a Customer Support Agent using the link below. If you have access to your online account, you should also mark your phone lost/stolen there.

Link to PM CS_Agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Monday to Sunday 9 AM to 10 PM EST

Lost or Stolen Phone:
https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone

Hope this helps.

Re: Ticket Creation

dust2dust — Thu, 07 Sep 2023 04:15:10 GMT

Go into your private messaging inbox and find your sent folder. It will be in there. Colours are different now but it's the same idea. If you're on mobile then the message box will be under your avatar.