topic Re: What happens to add ons when you pause subscription? in Get Support

What happens to add ons when you pause subscription?

Donson — Thu, 07 Sep 2023 05:14:34 GMT

Hello,

Wondering what happens when I put my subscription on hold. There are some add ons that are not used up. I will be travelling internationally and since PM can’t roam outside US, I figured I’d save a few bucks and reactivate when I return. Will the add ons stay on my account?

Thanks in advance for any feedback!

Re: What happens to add ons when you pause subscription?

Dunkman — Thu, 07 Sep 2023 03:56:07 GMT

@Donson

Yes, the add ons will stay with your account.

Reminder: if your account is suspended more than 90 days, your account will be permanently closed and number will be lost.

Re: What happens to add ons when you pause subscription?

DennyCrane — Thu, 07 Sep 2023 03:57:15 GMT

If you're talking about add-on's without expiry dates such as holiday data and minutes bonuses, those will be there when you reactivate. Just make sure you reactivate before 90 days hits and the account closes.

Re: What happens to add ons when you pause subscription?

dust2dust — Thu, 07 Sep 2023 04:12:20 GMT

If you have data add-ons that show a day counter then those should expire regardless of an active account. All other add-ons will stay on your account.
I used the word should above because I wonder if that day counter would continue counting down when suspended. I highly suspect so.