topic Re: Son's phone stolen in Get Support

Son's phone stolen

MS-73 — Thu, 07 Sep 2023 03:33:49 GMT

My son's phone was stolen and I cannot login to his account as it keeps sending a text to his phone. Who do I contact to put a hold on the account. I'll be getting another SIM, but don't want them to be able to use it if they do get into the phone for some reason.

Re: Son's phone stolen

DDM69 — Thu, 07 Sep 2023 03:46:16 GMT

Public Mobile is self serve. Check here.

https://www.publicmobile.ca/en/on/get-help/articles

https://www.publicmobile.ca/en/bc/get-help/articles/contact-an-agent

Re: Son's phone stolen

Donson — Thu, 07 Sep 2023 03:52:41 GMT

You can click on “Didn’t get code”. You can choose to get a new code by email as one possible option.

Re: Son's phone stolen

MS-73 — Thu, 07 Sep 2023 03:58:13 GMT

Thank you