topic Re: invoice in Get Support

invoice

adribecerra — Tue, 04 Jan 2022 20:25:06 GMT

hello, how can I get an invoice showing the monthly cost plus tax? from Jan to Dec 2017 thank you

Re: invoice

Acekiller — Mon, 29 Jan 2018 20:17:42 GMT

You will need to request it from the mods. It has been done many times before.

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Sending a message to the mod teams:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread
- if its a porting issue include your sim number, old account name and account number

Re: invoice

Luddite — Mon, 29 Jan 2018 21:42:48 GMT

@Acekiller FYI: Mods are now requesting account PIN as well for verification.

Re: invoice

MoraMan — Tue, 30 Jan 2018 03:31:19 GMT

It's a bit silly that you have to contact a moderator to get this. How hard can it be to build the option to get a PDF of your invoice? Would the save the mods time and customers time. People need to get these for various reasons and could be time sensitive.

Re: invoice

srlawren — Tue, 30 Jan 2018 17:16:23 GMT

@MoraMan having been involved in statement generation for a financial institution in the past, I can assure you there is little simple about generating accurate statements. 🙂

Re: invoice

adribecerra — Tue, 06 Feb 2018 17:09:37 GMT

Hello I need to have a monthly invoice showing the tax? how can I get them.

- account email address: xxxxxxxxxxxx@yahoo.com
- PM phone number: 647-xxxxxxx

Thank you

Re: invoice

matbasm — Tue, 06 Feb 2018 19:17:24 GMT

@adribecerra, you will need to send a private message to the moderators group, and ask for an invoice. Be aware that it could take several weeks.

Click here to send them a private message.
Information regarding the moderators team can be found by following this link.