topic loging in in Get Support

loging in

Nadam — Wed, 06 Sep 2023 20:50:31 GMT

My friend, who already opened an account with PM got her new SIM card. We tried together to activate it, but there is a problem. She logs in to her account, then it opens and we have two possibilities to choose from: resume activation, and I don't remember what is the other. We click "resume activation" and we get back on the login page. When she tried to log in again it said "email and password don't match". We tried countless times, and it's happening all the time, over and over. We spent about 2 hours trying and nothing happened. The email and password DO MATCH because she can log in once, but after it asks her to log in again, she can't! We don't type her information,an email address and a password, because they have been saved on her laptop.

Now she has paid for her plan and a SIM card, but she can't use it, can't activate her plan, and there is nobody who can speak to us and lead us, on how to do it or fix that error!

Re: loging in

Handy1 — Wed, 06 Sep 2023 20:52:57 GMT

@Nadam Have you downloaded the app to finish the activation

Re: loging in

softech — Wed, 06 Sep 2023 20:53:21 GMT

@Nadam

your friend "already opened an account with PM", so the service is fully functioning now for both incoming and outgoing calls?

if that is the case, the error you got indicate the EverSafe login was unable to link the email login with My Account, please open ticket with PM support and they can sort it out

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

But if your friend's activation was not completed, then you will have to use the PM app to try to complete the activatoin

Re: loging in

mikewest1313 — Thu, 07 Sep 2023 12:32:52 GMT

I have this same issue. App did the same thing as the web did.