topic Re: E Sim Activation Failure in Get Support

E Sim Activation Failure

y32li — Wed, 06 Sep 2023 12:18:55 GMT

I'm a recent subscriber who opted for an eSIM, but unfortunately, the activation process didn't succeed. After three unsuccessful attempts, my current eSIM is no longer functional, leaving me without any service. Furthermore, I'm unable to access the mobile app as I can't receive text messages for account verification. I'm in urgent need of assistance!

Re: E Sim Activation Failure

Handy1 — Wed, 06 Sep 2023 12:21:14 GMT

@y32li Please submit ticket with support using this direct link

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: E Sim Activation Failure

Mohawk44 — Wed, 06 Sep 2023 12:28:34 GMT

I had that issue. @CS_Agent helped me get my esim working . Took a few messages back and forth to get it going but they helped.

Re: E Sim Activation Failure

y32li — Wed, 06 Sep 2023 18:54:03 GMT

I have been without the cell phone service since last night. And there is no response from the CS_Agents. What initial experience I get with PB!

Re: E Sim Activation Failure

Handy1 — Wed, 06 Sep 2023 18:55:37 GMT

@y32li Check here for their reply

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: E Sim Activation Failure

y32li — Wed, 06 Sep 2023 18:56:45 GMT

Nothing there... 0 message