topic Re: In US-calling and texts not working in Get Support

In US-calling and texts not working

Cotelady — Wed, 06 Sep 2023 19:09:10 GMT

I purchased the US roaming add on (15 days) and haven’t been able to use my phone since I crossed the border last Saturday

what do I need to do to get the phone to work?

Re: In US-calling and texts not working

dust2dust — Wed, 06 Sep 2023 17:57:59 GMT

Set the phone to automatic networks. It should find either T-Mobile or AT&T.
Set the phone to 4G LTE if you're on 5G to maximise connectivity to either roaming partner.
Do you know if your phone has been enabled for volte here yet? That's important for talk. Or you need to be able to set the phone down to 2G GSM for talk and only on T-Mobile. Coverage would be less than ideal.

Re: In US-calling and texts not working

Chalupa_Batman — Wed, 06 Sep 2023 18:03:41 GMT

What type of phone are you using? Did you confirm the purchase went through before you left? You can use WiFi and look at the app to confirm.

Edit: Sometimes a reboot does the trick. 🙂

Re: In US-calling and texts not working

yiddy-bineth — Wed, 06 Sep 2023 18:13:06 GMT

i had same problem with the roaming add on

even with at&t it did not work. can i get my money back?

Re: In US-calling and texts not working

dust2dust — Wed, 06 Sep 2023 18:16:18 GMT

@yiddy-bineth- Why didn't you come here and ask? If you're home then contact support.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: In US-calling and texts not working

DDM69 — Wed, 06 Sep 2023 18:25:48 GMT

I’ve never had a problem using a US add on.

Did you enable data roaming? Did you connect to a US network? Which add on did you purchase? Did you make sure you had funds in your account to cover the purchase?

You need to provide details here if you want help.