topic Re: Locked out in Get Support

Locked out

Beckz2 — Wed, 06 Sep 2023 17:45:21 GMT

Hi I was locked out of my account like 6 mths ago, my number is still active i just need to get into my account

I created a new one using my same email but it thinks I'm a new customer

How can I get into my account

Re: Locked out

Chalupa_Batman — Wed, 06 Sep 2023 17:47:59 GMT

If you're having difficulty getting into your old account, please reach out to a CS Agent for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Locked out

Handy1 — Wed, 06 Sep 2023 17:48:06 GMT

@Beckz2 You have to create a new ever safe ID if you haven’t already . And you should be able to log in . If your still having issues please submit ticket with support using this direct link

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Locked out

hTideGnow — Wed, 06 Sep 2023 18:11:54 GMT

HI @Beckz2

you probably using a different email to login My Account before, you will need to submit ticket with CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437