topic Re: Phone calling wrong numbers in Get Support

Phone calling wrong numbers

Shmankersox — Wed, 06 Sep 2023 16:07:48 GMT

This has happened several times now. I'm dialing correctly, and when I use other phones to call the same numbers, they work.

Also, can't seem to view comments on other posts here, it's not responding when I tap on posts.

Re: Phone calling wrong numbers

Handy1 — Wed, 06 Sep 2023 16:09:54 GMT

@Shmankersox Is it possible this number has blocked you by any chance

Re: Phone calling wrong numbers

Chalupa_Batman — Wed, 06 Sep 2023 16:14:01 GMT

To confirm, when you use your public mobile number, you're unable to reach the person you're calling. When you use other numbers, you can? These "other" numbers you're using, are they public mobile as well or a different service provider? Also, have you been with Public Mobile for a while or are you new?

Re: Phone calling wrong numbers

Meow — Wed, 06 Sep 2023 16:14:14 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

So where call goes? Does it ring somewhere at all?
It could be issue with your phone; PM NEVER 'redirected' my calls to any funny number.

Re: Phone calling wrong numbers

dust2dust — Wed, 06 Sep 2023 16:16:24 GMT

What do you mean by "phone calling wrong numbers"? What happens when you dial the intended number?

Re: Phone calling wrong numbers

Shmankersox — Wed, 06 Sep 2023 16:22:30 GMT

No, these are all numbers I'm calling for the first time. It has happened with:

A medical clinic in Surrey

A violin shop in Portland Oregon

An outlet mall management office in California

It has not happened with a saved contact, tho I usually just text with people so I suppose it could.

Re: Phone calling wrong numbers

Meow — Wed, 06 Sep 2023 16:25:41 GMT

Since you are calling USA, did you actually buy USA long distance add-on?

Re: Phone calling wrong numbers

Shmankersox — Wed, 06 Sep 2023 16:27:59 GMT

I've been with PM for several years.

Different service providers. Today I used a landline. And it's not only that I can't reach the number I want to call, it's that it calls a totally wrong number. Like today I tried to call an outlet mall in California and I got an answering machine in French. Recently in Portland I tried to call a violin shop and got some grumpy old man who was really confused why I was calling him. I didn't misdial either time, and when I called today from a landline I got through, no problem.

Re: Phone calling wrong numbers

Shmankersox — Wed, 06 Sep 2023 16:29:46 GMT

How does my browser have anything to do with it...?

Yes, it calls wrong numbers. I got a grumpy old man recently who was confused why I was calling him, when I was trying to call a shop. When I used my friend's phone (not PM) it worked.

Re: Phone calling wrong numbers

Handy1 — Wed, 06 Sep 2023 16:32:02 GMT

@Shmankersox Maybe try resetting network settings and see if it helps at all . This is strange one first time I’ve heard this issues

Re: Phone calling wrong numbers

Shmankersox — Wed, 06 Sep 2023 16:33:00 GMT

It literally calls someone other than the number I dialed. I tried to call an outlet mall management office in California this morning and got an answering machine in French. When I used a landline calling the same number I got the outlet mall management office.

Recently I got a grumpy old man when I was trying to call a shop. Borrowed my friend's non-pm phone and got the shop.

Re: Phone calling wrong numbers

Shmankersox — Wed, 06 Sep 2023 16:36:05 GMT

I have the US/Canada plan. This doesn't happen consistently with all numbers either- my parents live in the states and I've never had a problem calling them.

Re: Phone calling wrong numbers

Shmankersox — Wed, 06 Sep 2023 16:40:19 GMT

I don't see an option for network reset, how do you mean? Android phone

Re: Phone calling wrong numbers

Chalupa_Batman — Wed, 06 Sep 2023 16:41:58 GMT

Hey @Priority

Thought I'd tag you on this. I've seen a few folks make these comments. I wonder if this is what happened with you last night calling 611 ??

Re: Phone calling wrong numbers

dust2dust — Wed, 06 Sep 2023 16:46:36 GMT

Yes I agree, that's the first time I've heard of such an effect. So I'll be the first to point you to support 🙂
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Can you call other Canadian numbers? You said you had one instance in Surrey. Others?
Wouldn't it be ironic if 1-778-580-4001 went somewhere else other than voicemail.
This has a distant possibility of being related to a recent problem with 611 where a customer got to some other place with a human and they attempted to extract personal information from the customer. The customer is a regular here and knew better.

Adding - lol @Chalupa_Batman - great minds. Then I saw your post.

Re: Phone calling wrong numbers

Meow — Wed, 06 Sep 2023 16:44:33 GMT

@Shmankersox wrote:
How does my browser have anything to do with it...?

Second part of your initial post: "Also, can't seem to view comments on other posts here, it's not responding when I tap on posts."

Re: Phone calling wrong numbers

Handy1 — Wed, 06 Sep 2023 16:45:17 GMT

@Shmankersox

Find and tap Settings > System > Advanced > Reset options > Reset network settings. Tap RESET SETTINGS.

Re: Phone calling wrong numbers

Chalupa_Batman — Wed, 06 Sep 2023 16:50:17 GMT

Ha. No kidding eh.

See, from my understanding, if Priority reports it, they should be able to investigate where that 611 call was routed to. I'm pretty sure it can be done.

Re: Phone calling wrong numbers

Shmankersox — Wed, 06 Sep 2023 21:14:16 GMT

Oh lol sorry about that, I low-key forgot about that part of my question.

Re: Phone calling wrong numbers

Shmankersox — Wed, 06 Sep 2023 21:17:49 GMT

Ok that's slightly different than what my phone has, I think the closest I have to that is "reset Wi-Fi, mobile & Bluetooth", but I'm not sure I want to go there if there's a chance that it's not my phone that's the problem.