topic Sign in trouble in Get Support

Sign in trouble

Ragnhild — Wed, 06 Sep 2023 16:34:43 GMT

Earlier today I created an account with a different email than what I am using now. It was successfull and I bought a new subscription. Step 1 and 2 went fine and the payment was done. When I came to step 3.Finish set up I discovered I could not download the app when I do not have a Canadian apple id. I contacted help chat which guided me forward. While chatting I got locked out due to inactivity and was asked to sign in again. When attmpting so I get to a page asking to continue with the subscription registration. I press ok and are asked to sign in again. When attempting so I get a message that my email is invalid. I have now tried edge, chrome, both on computer and phone and every time the same happens. I can sign in once, but not twice. The chat representative kindly asked me to use another email to enter this community and ask for help from you.

Re: Sign in trouble

Handy1 — Wed, 06 Sep 2023 16:37:06 GMT

@Ragnhild Can you use a friends phone to download the app and finish the activation ? Then you can delete app and manage you account in the website . But if you need supports help here’s a direct link to them

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sign in trouble

Chalupa_Batman — Wed, 06 Sep 2023 16:38:19 GMT

Perhaps you should consider signing up for a Canadian Apple ID?