topic Re: SIM card ordered in Get Support

SIM card ordered

lmoore — Tue, 04 Jan 2022 20:24:58 GMT

I ordered a SIM card online at the first of December, and still haven't received it. Probably shouldn't take this long... what do I do? It was paid for through paypal.

Re: SIM card ordered

mimmo — Mon, 29 Jan 2018 16:25:18 GMT

Send mods your order number and they can track it.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: SIM card ordered

Anonymous — Mon, 29 Jan 2018 17:19:06 GMT

You will need to send a private message to the @Moderator_Team, giving them your phone number and 4 digit PIN, Account email address, order number confirmation .Detailed explanation of specific your issue them can help you a lot nice service

good luck

Re: SIM card ordered

thomasn83 — Mon, 29 Jan 2018 17:28:41 GMT

@lmoore same thing happened to me when I ordered my SIM. The mods did a great job of resolving it so it should be pretty straight forward.

Depending on where you live, there may be a kiosk around that could also help get you in sooner.

Good luck!

Re: SIM card ordered

mimmo — Mon, 29 Jan 2018 17:30:17 GMT

@Anonymous since the orriginal poster is still waiting for a sim card which means they probably do not have an account or pin etc.

the order number from the sim purchase along with name and email should be enough for the mods to track the shipment.

Re: SIM card ordered

Anonymous — Sat, 10 Feb 2018 18:03:18 GMT

so if you dont have any Account or phone number with public mobile .

you can Get a SIM card at select any Store Walmart locations to you can getting and

or you can by Public Mobile Online Activation

@ https://activate.publicmobile.ca

or you can buy it online from website public mobile

@ https://store.publicmobile.ca/collections/all

good luck 🙂

Re: SIM card ordered

will13am — Mon, 29 Jan 2018 18:02:47 GMT

wrote:
so if you dont have any Account or phone number with public mobile .
you can Get a SIM card at select any Store Walmart locations to you can getting and
make call to public mobile to you Activation by phone at 1-877-999-5055
or you can by Public Mobile Online Activation
@ https://activate.publicmobile.ca

or you can buy it online from website public mobile
@ https://store.publicmobile.ca/collections/all

good luck 🙂

This is a follow up on an online order that has already been paid. The appropriate action is to inform the moderator team. They will likely resend the order.

Re: SIM card ordered

Anonymous — Wed, 31 Jan 2018 19:00:53 GMT

hi @will13am You will need to send a private message to the @Moderator_Team, giving them your phone number and 4 digit PIN, Account email address, order number confirmation.

Detailed explanation of specific your issue them can help you a lot can told them to team looking for your orders to give you a tracking number for order nice service

good luck

Re: SIM card ordered

Anonymous — Wed, 31 Jan 2018 19:05:27 GMT

hi @mimmo your right but you have to send to them look to your order Detailed explanation of specific your issue them can help you a lot can told them to team looking for your orders to give you a tracking number

You will need to send a private message to the @Moderator_Team, giving them your phone number and 4 digit PIN, Account email address, order number confirmation.

good luck