topic Re: 5G not showing up in Get Support

5G not showing up

ipoz1 — Wed, 06 Sep 2023 13:48:15 GMT

I signed up for a 5G plan (yesterday) and I have an unlocked Samsung S20 FE 5G phone.

I reset the network settings on my phone but under network settings and network mode the highest I can select is "LTE/WCDMA/GSM". I am in a 5G area as well as confirmed by the map available.

I purchased my sim card from the Public Mobile Amazon store.

The symbol at the top of the screen only shows LTE, not 5G.

How do I fix get this fixed?

Thank you.

Re: 5G not showing up

Handy1 — Wed, 06 Sep 2023 13:53:13 GMT

@ipoz1 Even thou your phone won’t show 5G please know that you will still get better speeds then 100mbs of a 4G plan being in a 5G plan with phone only showing 4G/LTE there is no real fix with out flashing firmware on your device to have it show 5G I just went thru this last week it’s Samsung /PM issue check out my thread and how to circumvent it here

https://productioncommunity.publicmobile.ca/t5/Get-Support/Samsung-s20-5G/td-p/1043088

Re: 5G not showing up

will13am — Wed, 06 Sep 2023 14:32:28 GMT

@ipoz1 , curious question, where was your phone sourced? I am just trying to understand whether source matters considering that there is a Samsung ROM that works. Note to self, avoid Samsung phones.

Re: 5G not showing up

Mas-Jedi — Wed, 06 Sep 2023 15:19:00 GMT

Speaking from experience, and mentioning that I am writing on 5G...

It might not show 5G all the time, but the speed and efficiency is there. My network normally shows 4G or LTE but my speeds and reaponse time is way faster than I was with Fido.

Just to clarify 5G is still in development and is very spotty but it is honestly very stable once it's connected.

Just keep the setting on the auto/5G/4G/LTE. I am also using a Samsung phone so it'll be on and off (for saving battery and type of usage) but it'll access 5G once it's needed.

Re: 5G not showing up

Handy1 — Wed, 06 Sep 2023 15:27:01 GMT

@Mas-Jedi What Samsung device do you have ? I’m guessing it’s a one of the newer Samsungs like the s23 Eva use that one has the proper firmware from factory to work with PM

Re: 5G not showing up

Chalupa_Batman — Wed, 06 Sep 2023 15:27:57 GMT

Hi @ipoz1

Download this and feel free to take a screen shot and post it here.

https://play.google.com/store/apps/details?id=org.zwanoo.android.speedtest.gworld&hl=en_CA&gl=US

Re: 5G not showing up

Mas-Jedi — Wed, 06 Sep 2023 15:31:30 GMT

I am personally using S22 ultra that I got from Canada. It's the same original software and I update my software regularly to the latest firmware, because I'm a techie and want to know the latest and be useful and knowledgeable in that area.

Re: 5G not showing up

Handy1 — Wed, 06 Sep 2023 15:34:34 GMT

@Mas-Jedi So far it seems it’s s20 line and beyond that have this issues displaying 5G from factory that I’ve seen . So having the newer models always helps

Re: 5G not showing up

Mas-Jedi — Wed, 06 Sep 2023 15:39:14 GMT

Not really about the model but he provider... see, even on Rogers I never had full 5G and I had S20 FE. But occasionally I'd having a 5G here and there.

Funny when I traveled to USA with fido on LTE, I received 5G roaming in the states (through a roaming partner of course).

So it's the development process. I believe we already have the frequency support on the device, it's the provider and coverage that works well, but not consistently.

Conclusion is, 5G is here but it's not stable yet as a new technology. But it is indeed getting better and better each day.

Re: 5G not showing up

Handy1 — Wed, 06 Sep 2023 15:47:00 GMT

@Mas-Jedi it’s definitely funny business . The s20 will show 5G with Telus just not PM with out changing the firmware see my thread

here

https://productioncommunity.publicmobile.ca/t5/Get-Support/Samsung-s20-5G/td-p/1043088

Re: 5G not showing up

abarouni2023 — Tue, 26 Dec 2023 20:26:53 GMT

Yes, the public mobile network does not support VOLTE and 5G on Samsung S20 FE 5G. Switch to other carriers. I switched to Freedom Mobile and their network supports VOLTE and 5G on this device.