topic Re: Esim activation failed in Get Support

Esim activation failed

babasheep — Wed, 06 Sep 2023 14:40:25 GMT

I subscribed to Public Mobile yesterday and followed the instructions to transfer my number, but then received an error message that the esim activation failed. My phone is in SOS mode now and I can’t get a hold of a @CS_Agent. What can I do?

Re: Esim activation failed

hairbag1 — Wed, 06 Sep 2023 14:43:52 GMT

@babasheep

click this link to message a CSA...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim activation failed

hTideGnow — Wed, 06 Sep 2023 14:46:11 GMT

HI @babasheep

check the Welcome email from PM and scan the QR code there to install eSIM

if you don't see the email nor QR cord, you will need to actually submit ticket with support instead of just tagging them. Please submit ticket here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim activation failed

BKNS27 — Wed, 06 Sep 2023 14:47:02 GMT

@babasheep

Did you go to your email from PM? There is a QR code you can scan and see if the eSIM will connect.

If not, contact a CS_Agent by private messaging at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim activation failed

babasheep — Wed, 06 Sep 2023 14:49:05 GMT

The QR code doesn’t work and I already Dmed the CS Agent. No reply yet.

Re: Esim activation failed

hTideGnow — Wed, 06 Sep 2023 14:49:58 GMT

HI @babasheep wait could hours , agent will reply 🙂

Re: Esim activation failed

babasheep — Wed, 06 Sep 2023 14:50:03 GMT

Thanks for the link, but I already DMed the CS agent. No reply yet.

Re: Esim activation failed

hairbag1 — Wed, 06 Sep 2023 14:51:03 GMT

@babasheep wrote:
The QR code doesn’t work and I already Dmed the CS Agent. No reply yet.

It could take a coupla hours for their response to your question. Watch the little envelop icon on top right side of page will be highlighted when they do respond.