topic Re: Not getting text verification codes when signing into banks, etc. in Get Support

Not getting text verification codes when signing into banks, etc.

wcjbic — Wed, 06 Sep 2023 13:44:16 GMT

Hi Everyone,

I haven't been receiving text messages with verification codes when online banking is asking me for them. I did receive one from Public Mobile to verify my identity, but for some reason, other ones are not arriving. What could be the problem.

Thanks.

Re: Not getting text verification codes when signing into banks, etc.

Handy1 — Wed, 06 Sep 2023 13:46:40 GMT

@wcjbic If you just joined PM it can take a week before you start to get the 2FA from you bank as it just hasn’t caught up with the provider change yet

Re: Not getting text verification codes when signing into banks, etc.

wcjbic — Wed, 06 Sep 2023 13:47:43 GMT

Does it take a week even if my phone number stayed the same?

Re: Not getting text verification codes when signing into banks, etc.

Handy1 — Wed, 06 Sep 2023 13:48:29 GMT

@wcjbic Yes it has to do with the changing of carriers to catch up with the change

Re: Not getting text verification codes when signing into banks, etc.

wcjbic — Wed, 06 Sep 2023 13:49:32 GMT

Thank you, Handy1!