topic Transfer Number in Get Support

Transfer Number

Kristendooley31 — Sat, 09 Sep 2023 14:17:12 GMT

I transferred my number from another provider however I have yet to receive confirmation that the number transfer is complete. My service is not great. I would really like to speak to a customer service agent as the submitting a ticket window online is not working for me on any device. @CS_Agent please contact me with a number to speak to a representative.

Re: Transfer Number

Handy1 — Wed, 06 Sep 2023 12:27:07 GMT

Did you leave old providers SIM card in the phone to reply YES to the confirmation text ? In any event no worries there’s a number for live support that can re trigger the port request for you . Will send it private message and get it fixed

Re: Transfer Number

Mohawk44 — Wed, 06 Sep 2023 12:30:27 GMT

Have to send a message to @CS_Agent. Just tagging them won’t help. Sometimes they answer but the best is to message them. They helped me with the same issue by message.

Re: Transfer Number

Handy1 — Wed, 06 Sep 2023 12:37:21 GMT

@Kristendooley31 If you just need support to re provision the sim for you use this direct link

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer Number

HALIMACS — Wed, 06 Sep 2023 13:10:34 GMT

I hope you did a bit of homework before activating here to realize that all customer support is online and through this community of other customers, @Kristendooley31

The only live service is during the porting process if a failure occurs related to porting.

The agents at the number sent to you by private message (via @Handy1 ) can help with nothing else except that.