topic Re: PUK,CODE in Get Support

PUK,CODE

blazerdallas — Tue, 20 Jun 2023 14:08:48 GMT

i've tried it all. wont work, i need a puk code due to my pin being wrong 3 times. please help

Re: PUK,CODE

Handy1 — Tue, 20 Jun 2023 14:09:34 GMT

@blazerdallas Please

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: PUK,CODE

blazerdallas — Tue, 20 Jun 2023 14:11:14 GMT

no links the chat bot gave worked. this one did thank you

Re: PUK,CODE

softech — Tue, 20 Jun 2023 14:12:24 GMT

@blazerdallas is that a phone unlock PIN or sim card PIN you have entered wrong?

if it is phone unlock PIN, Apple or Google service might be able to help

If it is sim card PIN (those you have setup and need to enter it after ever phone reboot .. NOT after screen lock), then support can help:

open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

Re: PUK,CODE

blazerdallas — Tue, 20 Jun 2023 14:13:26 GMT

sim card pin. i've never set one before

Re: PUK,CODE

softech — Tue, 20 Jun 2023 14:14:09 GMT

@blazerdallas how many more attempts?

try 0000 or 1234

but if that does not work, open ticket as advised above

Re: PUK,CODE

blazerdallas — Tue, 20 Jun 2023 14:15:24 GMT

tried both. i contacted support, says i need my puk code

Re: PUK,CODE

softech — Tue, 20 Jun 2023 14:17:09 GMT

@blazerdallas what was the exact error message?

was the phone ever used on PM network before?

if it never used on PM network before, it likely NOT a sim pin you are looking for , but the carrier unlock PUK, which PM support cannot provide you

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased|

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier unlock code.
(PM would not be able to help with this)

Re: PUK,CODE

blazerdallas — Tue, 20 Jun 2023 14:20:07 GMT

Re: PUK,CODE

softech — Tue, 20 Jun 2023 14:21:52 GMT

@blazerdallas ok, then the support ticket should help. You already opened ticket, right?

Re: PUK,CODE

Meand — Wed, 06 Sep 2023 03:05:05 GMT

I’ve tied to open ticket 5tines for Puk code and keep getting error code 404 🤷🏻‍♂️

Re: PUK,CODE

dust2dust — Wed, 06 Sep 2023 03:08:17 GMT

@Meand- Which puk? What is the exact message the phone is giving you?

If you're getting "SIM network PIN blocked. Enter SIM network PUK." on a Samsung phone then you can call Samsung at 1-800-726-7864 and they will give you a code to unlock it. They'll want the IMEI of the phone in question.

If any of "SIM network unlock PIN", "SIM ME lock code NP", "SIM not Supported", "SIM locked", "Network Unlock Code", "SIM PUK code", "Network Control Key", "Master Unlock Code", "Network PIN" means that the phone is locked to a previous provider. You'll need to contact them to unlock the phone.

If any of "PIN unlock key (PUK)", "Enter PUK Your SIM cannot be accessed", "Locked SIM" then that can be helped by contacting support https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: PUK,CODE

Handy1 — Wed, 06 Sep 2023 03:08:27 GMT

@blazerdallas please use this direct link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: PUK,CODE

softech — Wed, 06 Sep 2023 03:12:40 GMT

@Meand wrote:
I’ve tied to open ticket 5tines for Puk code and keep getting error code 404 🤷🏻‍♂️

@Meand

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support there: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)

Re: PUK,CODE

Meand — Wed, 06 Sep 2023 03:31:30 GMT

I have been using this sim for quite a while it’s a PM sim ….and it’s asking for PUK code not pin …so I private messages CS_agent Soo fingers crossed thank for the reply 👊

Re: PUK,CODE

로이스 — Wed, 13 Sep 2023 02:56:37 GMT

puk code

Re: PUK,CODE

computergeek541 — Wed, 13 Sep 2023 03:01:18 GMT

@로이스 wrote:
puk code

Are you looking for the SIM's PUK code just as the first poster was asking about? If so, please use the instructions provided earlier.