topic Re: Not able to make a payment. in Get Support

Not able to make a payment.

Jessica_1 — Wed, 06 Sep 2023 02:14:17 GMT

My phone number and data are not working. I am not sure why so.

When I log in to My Account it said "Your service is on hold." I clicked "Pay Now and Resume service". After I click "Pay Now" It shows "Sorry, we're not able to process your payment at this time. Please try again later."

What's wrong with the services??? I have been using Public Mobile for 2 years, and this is the first time it happen like this.

NEED HELP ASSP!!!

Re: Not able to make a payment.

Handy1 — Wed, 06 Sep 2023 02:17:24 GMT

@Jessica_1 You may need to wait one full hour and try again incognito mode or private mode or try the new PM app instead . Also ensure your credit card hasn’t expired . And reboot the phone . If still no luck please submit ticket with support to help

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not able to make a payment.

DDM69 — Wed, 06 Sep 2023 02:18:45 GMT

When does your plan renew? Did you possibly miss the payment date?

Re: Not able to make a payment.

Eddiii — Wed, 06 Sep 2023 06:18:50 GMT

Try again at a different time!