topic Subscription errors in Get Support

Subscription errors

AllanAbbott — Wed, 06 Sep 2023 02:08:52 GMT

The plan for my phone number has been incorrectly set to my spouse's account by Public Mobile. This change to my subscription was not initiated by me, nor was I made aware. My subscription needs to be corrected. I need data NOW. How do I do that? How do I root cause the problem with Public Mobile and get a resolution? ...very troubling

Re: Subscription errors

Handy1 — Wed, 06 Sep 2023 02:11:08 GMT

@AllanAbbott Use this direct link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription errors

DDM69 — Wed, 06 Sep 2023 02:26:59 GMT

Each number/account requires you use a separate email address. Could that be the issue? Public is self serve so the mistake was likely made by the customer (Public doesn't manage or make changes to your account). It may be a cache issue with the browser you were using.

You may need to contact a CS agent to get this fixed.