topic Re: Existing User Esim question in Get Support

Existing User Esim question

TT818 — Wed, 06 Sep 2023 01:22:05 GMT

I've observed that the PM has recently made eSIM available to existing users. Currently, I'm on a $15 plan and using the old reward program (I heard there is a new one for new users). I'm also using a physical SIM card in my iPhone 13. I'm interested in switching to eSIM but have a few questions:

If I switch to eSIM, will it affect my current reward program? Like will my existing rewards, like loyalty pay, be reset? And holiday giveaway Data and minutes gone?
Will I be automatically switched to the new reward program? (I prefer to continue with the old one.)
I understand that eSIM cannot be transferred to a new device. Does this mean that if I factory reset my phone, I'll need to purchase a new eSIM as well?

Re: Existing User Esim question

computergeek541 — Wed, 06 Sep 2023 01:24:05 GMT

@TT818 wrote:
I've observed that the PM has recently made eSIM available to existing users. Currently, I'm on a $15 plan and using the old reward program (I heard there is a new one for new users). I'm also using a physical SIM card in my iPhone 13. I'm interested in switching to eSIM but have a few questions:
If I switch to eSIM, will it affect my current reward program? Like will my existing rewards, like loyalty pay, be reset? And holiday giveaway Data and minutes gone?
Will I be automatically switched to the new reward program? (I prefer to continue with the old one.)
I understand that eSIM cannot be transferred to a new device. Does this mean that if I factory reset my phone, I'll need to purchase a new eSIM as well?

Changing to an eSIM doesn't change your rewards, nor does it change your plan. As to whether the eSIM could be preserved after a factory reset , this depends on the software of the device.

Re: Existing User Esim question

Handy1 — Wed, 06 Sep 2023 01:31:13 GMT

@TT818 You can charge to eSIM and change your plan and it won’t affect your old $ rewards they are tied to your account not your plan or sim type . But honey I’d prefer physical sim and won’t change to eSIM until I’m forced to because each time you change devices you will. Red to buy a new eSIM but with physical sim you just pop it out of the old phone and into the new phone