topic Re: Service in Get Support

Service

Roop2 — Wed, 06 Sep 2023 00:24:11 GMT

I have trouble transferring old number to public mobile.I got charged twice for subscription $28 . Please help me to fix it.

Re: Service

hairbag1 — Wed, 06 Sep 2023 00:26:53 GMT

@Roop2

here's some reading...https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

added...

to send message to Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service

softech — Wed, 06 Sep 2023 00:30:24 GMT

@Roop2

was that only charge issue or you have trouble with the porting?

For. duplicates charges, confirm if both of them are posted charges or maybe one of them is only a pending charge. If any issues message support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

if your problem is about porting as well, there is a number to call to talk to live support, they can confirm the porting status and re-trigger the process for you or needed. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Service

BKNS27 — Wed, 06 Sep 2023 00:32:49 GMT

@Roop2

If you didn’t port over…you won’t be charged so can we get more details of what you have done so far in porting over to PM?

Re: Service

Roop2 — Wed, 06 Sep 2023 00:38:48 GMT

I tried to reply to old provider for approval

Re: Service

Roop2 — Wed, 06 Sep 2023 00:44:14 GMT

I have error in porting the number. I got this message. Please let me know.

Re: Service

hairbag1 — Wed, 06 Sep 2023 00:46:09 GMT

@Roop2

they will just likely ask for your old account number instead.

Re: Service

Roop2 — Wed, 06 Sep 2023 00:54:18 GMT

I got message with error