topic Re: CANCEL in Get Support

CANCEL

Alisha2023 — Tue, 05 Sep 2023 23:59:04 GMT

I have not registered my account / transferred my number. I have been charged. This is a nightmare. I do not want to use public mobile. No one to talk to. I currently have Koodo self serve and never had all these issues. When I sign in it just starts trying to get me to sign up for a new subscription but I have already apparently paid for one.

Re: CANCEL

Handy1 — Wed, 06 Sep 2023 00:00:45 GMT

@Alisha2023 You need to engage support private message , you can use this direct link

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: CANCEL

hairbag1 — Wed, 06 Sep 2023 00:01:34 GMT

@Alisha2023

what makes you think you've paid already. If you haven't created an account, then no worries.

Re: CANCEL

DDM69 — Wed, 06 Sep 2023 00:09:06 GMT

How did they charge you if you haven't created an account or registered a credit card?

Re: CANCEL

Alisha2023 — Wed, 06 Sep 2023 00:10:29 GMT

They charged me. I started setting it up and then got locked out. I cancelled the number transfer with my original provider. They can see the cancellation on their end and that I was never on Public Mobiles network

Re: CANCEL

Alisha2023 — Wed, 06 Sep 2023 00:10:58 GMT

They charged my credit card already

Re: CANCEL

hairbag1 — Wed, 06 Sep 2023 00:16:06 GMT

@Alisha2023

follow guidance provided by Handy1 and send a message to Customer Support...they'll look into it to see if you were actually charged or not. I'm surprised you could be charged without successfully creating a PM account.

Re: CANCEL

BKNS27 — Wed, 06 Sep 2023 00:24:23 GMT

@Alisha2023

I am surprised that you are charged by PM if you don’t have a PM SIM and activating the SIM.

Re: CANCEL

DDM69 — Wed, 06 Sep 2023 02:01:30 GMT

You have activated an account and supplied your credit card info. Public is prepaid as you have found out. Contact a CS agent and you may receive a refund if you have not used the service. Generally, there are no refunds.