topic Re: Payment in Get Support

Payment

Robin42 — Tue, 05 Sep 2023 23:16:10 GMT

I cancelled my service in august and you still took a payment on august 29. I expect a refund

Re: Payment

computergeek541 — Tue, 05 Sep 2023 23:25:51 GMT

@Robin42 wrote:
I cancelled my service in august and you still took a payment on august 29. I expect a refund

Which medthod was used to cancel your service? The only way to cancel Public Mobile service is to either port your number to another carrier or to stop paying. For new customers, pre-authorized payments are enabled by default.

Re: Payment

Chalupa_Batman — Tue, 05 Sep 2023 23:35:41 GMT

Hi @Robin42 How did you cancel your service?

Oh. And just a heads up, we are ALL customers like you here. Nobody from Public Mobile are on these boards.

Re: Payment

BKNS27 — Wed, 06 Sep 2023 00:14:06 GMT

@Robin42

When is your 30 day renewal date?
Two options to cancel your subscription:

- Port your old number to another carrier

- Disable AutoPay/Subscription a day or two before your renewal date. If you disable after your renewal date then it is too late and you will be charge for the following 30 days. Unfortunately there are no refund on prepaid plans like PM.