topic Re: No service today in Get Support

No service today

Ta6 — Tue, 05 Sep 2023 23:45:32 GMT

What’s going on today? Suddenly out of service, no connection with phone calls, text messages and data. I tried every troubleshooting methods already. Unable to contact CS or technical support after millions attempts for logging in. Please urgently fix this issue.

Re: No service today

DDM69 — Tue, 05 Sep 2023 23:50:25 GMT

What have you tried? Reboot your phone. Remove the sim and re insert. Try the sim in another phone if possible.

Re: No service today

Handy1 — Tue, 05 Sep 2023 23:58:36 GMT

@Ta6

Outage map in your area:

https://istheservicedowncanada.com/

Re: No service today

hairbag1 — Wed, 06 Sep 2023 00:03:36 GMT

@Ta6

use your cell to dial 611...what's the status of the account ?

Re: No service today

Ta6 — Wed, 06 Sep 2023 01:37:00 GMT

I have tried reboot , off aeroplane mode, remove SIM card, change SIM card to another phone

no signal at all, but my home wifi and other phones work well

what seems to be the problem ?!

Re: No service today

Handy1 — Wed, 06 Sep 2023 01:57:32 GMT

@Ta6 Please submit ticket with support to investigate for you

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No service today

Ta6 — Wed, 06 Sep 2023 05:43:41 GMT

I have sent private message just now, hopefully agents will look into my issue a.s.a.p. Thanks.

Re: No service today

Mas-Jedi — Wed, 06 Sep 2023 15:44:54 GMT

I'm not from any company so don't qoute me on this... but yesterday the entire coverage (Fido, Public,Bell, etc) seem to have some connectivity issues and I was also affected.

Not sure why but it might be the back to school day, which over-congested the network.

It was all great in the afternoon at 2 or 3 pm afterwards, but I agree that it was a stressful moment.